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As COVID-19 pushes us further toward a digital-first world, brands will have to work harder to
Progressive Web Apps (PWAs) use the latest in web technology to deliver an online experience
A January 2019 survey found that about 45% of Millennials had used voice technology like the Google
The goal of automation is to accomplish a task with as little human intervention as possible. That
The ecommerce share of retail sales globally has been on the rise for at least the past five years
Video proved to be a great way to engage customers in 2019, and it's not going away anytime soon.
Mobile shopping allows customers to make purchases from anywhere, which is vital in today's world.
Buyers of all sorts — including B2C and B2B — are looking for personalized, custom shopping
Artificial Intelligence (AI) and machine learning make it possible for the customer to have
Any tasks chief in a client service focus will say that help tickets are one of the greatest