Last updated: September 19, 2025

All services provided by AumSupport may be used for lawful purposes only. The client agrees to indemnify and hold harmless AumSupport from any claims resulting from the use of the service that damages the client or any other party. AumSupport will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to AumSupport.

Liability Limitations

AumSupport is not liable for any direct, indirect, incidental, consequential, punitive, or other damages (including, but not limited to, economic losses, lost profits, lost revenues, or lost data) resulting from the use of AumSupport services by customer or any third parties, regardless of the form of action or theory of liability, or any loss of data resulting from delays, nondeliveries, misdeliveries or service interruptions.

Billing Cycle

All client billing cycles are based on the day that you signed up for service initially. The client will receive an invoice every month approximately five days from the day their account becomes due. All clients are to make the full payments on or before due date in order to avoid service interruption.

Prices

Prices are subject to change without notice. However your price will remain the same as when you signed up, during your contract period.

Cancellation of Service

You may cancel the Agreement at any time by providing us with written authorization to cease the Service, by sending a cancellation notice via our help desk, at least 30 days before invoice due date. No other form of cancellation will be accepted. You agree to the auto-renewal of your account as long as you have not submitted cancellation request.

This means that your account will continue to be paid for on a monthly basis until you have received a confirmation of service termination from AumSupport. No service will be provided after your Service Plan has been canceled. Your account is NOT canceled until you submit a cancellation request to the cancellation department via the help desk in the members center.

Billing & Refund Policy

Except as specified elsewhere in this agreement, all payments to AumSupport are final and non-refundable. This includes the one-time setup fee and all subsequent charges or fees regardless of usage. Refunds will be made where we are legally obligated to do so. We may also provide refunds at our discretion.

If you believe you have been overcharged or falsely billed, you must communicate these concerns to our Billing Department within twenty-eight (28) days of such overcharge or false billing.

Bank Assisted Disputes

Initiation of any complaint or Bank Assisted Dispute (chargeback) against us constitutes a severe breach of this agreement. Upon receipt of a complaint or chargeback, or threat thereof, AumSupport will immediately suspend or disconnect all Services provided to the Customer.

There will be an automatic minimum $35 chargeback fee added to your account. In the event our collections agency is involved, the Customer agrees to pay a "Collections Fee" of not more than $150.00 USD in addition to the total of all charged back services.

Service Interruptions

AumSupport shall not be responsible for any delay or failure in performance, where the delay or failure results from reasons beyond the control of AumSupport. This includes but not limited to "act of God", riots, acts of war, fire, theft, power failure any mechanical, electronic, or communications failure or other disasters.

Client Privacy

At no time will any client's sensitive data be given, made public, or used in any manner other than what is intended or is necessary for AumSupport to do their job. Please rest assured that all of your sensitive data is safely protected and in good hands when you use our services. Please refer to our privacy policy for more details.

Jurisdiction

This contract and agreement shall be governed and construed in accordance with the Indian Constitution, and Rajkot, Gujarat, India will be the final Jurisdiction.

Modifications to this Agreement

We reserve the right to change the Agreement at anytime, in whole or in part, at any time. Where you disagree with the updated agreement, you will be able to cancel and terminate services at the end of your current billing period.

If you reject the updated agreement and fail to contact us within seven (7) days giving notice of your rejection in writing, it will be assumed that you acknowledge and agree to the updated Agreement and agree to be bound by the updated terms.